Trading FAQs

Yes, FP Markets’ demo account provides a risk-free trading environment using virtual funds that replicate real market pricing. No documents are required for registration. FP Markets sends login credentials via email. The demo account comes loaded with $100.000 in virtual funds and remains active as long as you log in at least once every 30 days.

You can update your password directly through the Client Area: portal.fpmarkets.com.
Log in, navigate to your profile or account settings, and select the option to change your password. If you have forgotten your current password, use the ‘Forgot Password’ link on the login page and follow the steps sent to your registered email. For further assistance, our Customer Support team is available 24/5 via live chat, phone, or email.

ECN pricing is used on MT4/MT5/cTrader/TradingView accounts. Prices are aggregated from multiple liquidity providers and the tightest available spread is offered to clients, while DMA (Direct Market Access) pricing is used on Iress and Mottai accounts. Orders are placed directly into the exchange’s live order book, so the price you see is the exact price in the underlying market.

The minimum deposit to open a Standard or Raw MT4/MT5/cTrader/TradingView account with FP Markets is AU$500. While lower deposits are accepted, retail clients are subject to leverage restrictions, which may limit access to certain instruments. For Iress and Mottai accounts, the minimum deposit is AU$1,000.

Withdrawals at FP Markets are free of charge but must be returned to the same funding source used for the original deposit, a standard Anti-Money Laundering (AML) requirement. If you used several deposit methods, you will need to withdraw back to each one in order, starting with any card deposits, before using an alternative method for remaining profits. Processing typically takes 1 business day, though bank transfers may take an additional 1-3 days. Withdraw via Funding > Withdraw in your Client Area.

The FP Markets Pro Account gives qualified traders higher leverage across all instruments (Forex, Shares, Commodities, Metals, Indices, and Cryptocurrencies), better financing rates, and commission structure on DMA accounts. To apply, contact our Customer Support team via live chat, phone or email.
Note that upgrading waives certain ASIC retail client protections. Please review the criteria here.

FP Markets’ Raw (ECN) account offers spreads from 0.0 pips, paired with an AU$3.5 commission per lot per side, making it a strong choice for scalpers and active day traders. On the Standard account, all trading costs are reflected in the spread, starting from 1.0 pip with no additional commission. FP Markets sources pricing directly from top-tier liquidity providers via ECN technology, ensuring tight and transparent pricing.

FP Markets offers access to 10,000+ CFD instruments across seven asset classes, including Forex, Shares, Metals, Commodities, Indices, Cryptocurrencies, ETFs, and Bonds. Access to ASX-listed equities is available through the Iress and Mottai platforms.

FP Markets offers multiple support channels including live chat, email, and phone. Our Customer Support team is available 24 hours a day, 5 days a week, and is known for being responsive and multilingual.

FP Markets was founded in Sydney, Australia, in 2005 and is privately owned. With nearly 20 years of operation, it is one of Australia’s most established retail brokers.

FP Markets is regulated by the Australian Securities and Investments Commission (ASIC), AFSL No. 286354. Australian clients trade under this licence, which requires segregated client funds, negative balance protection, and strict capital adequacy requirements.

FP Markets’ head office is located in Sydney, Australia. The registered address is Level 5, Exchange House, 10 Bridge Street, Sydney, NSW 2000.

FP Markets is independently audited by LNP Audit and Assurance, ensuring compliance with regulatory obligations and financial reporting requirements.

FP Markets offers 24/5 Customer Support via live chat, phone or email. A callback request is available here.

There is no government-backed investor compensation scheme for Australian retail clients under ASIC. However, the segregation of client funds under Australian Client Money Rules ensures your funds cannot be used to meet FP Markets’ own liabilities under any circumstances.

Because client funds are held in segregated accounts under Australian Client Money Rules, they are protected and cannot be used to meet FP Markets’ liabilities in the event of insolvency. Your funds always remain separate from company assets. FP Markets also always maintains twice the required regulatory capital to ensure its client obligations can be filled at any time.

Yes. FP Markets holds professional indemnity insurance as required under its ASIC licence conditions. This provides additional protection against losses arising from errors by the firm. Our professional indemnity insurance is currently covered by Chubb.

Yes. FP Markets is a member of the Australian Financial Complaints Authority (AFCA), an independent, external dispute resolution scheme. If you are unable to resolve a complaint directly with FP Markets, you can lodge a complaint with AFCA here free of charge.

All legal documents including the Product Disclosure Statement (PDS), Financial Services Guide (FSG), and Terms & Conditions are available here. We recommend reading these before opening an account.

Personal data is stored securely using industry-standard encryption. FP Markets complies with the Australian Privacy Act and does not sell client data to third parties. Two-factor authentication (2FA) is available and recommended. For full details refer to the FP Markets Privacy Policy.

As an ASIC-regulated broker, FP Markets is legally required to retain client records for a minimum of 7 years under Australian financial services law. We are unable to delete records within this period. For any privacy-related requests, please contact our Compliance team.

Yes. FP Markets provides negative balance protection to all retail clients, meaning you are protected from a negative balance because of market movements. Your maximum loss is limited to the funds deposited in your account.

FP Markets uses an automated EV system that checks your identity against public and private data sources (birth registers, electoral rolls, credit reports, etc.) If the EV system identifies consistent matches across multiple data sources, it will be able to verify the individual’s identity. If verification cannot be completed, the client will be required to provide supporting documents manually. This process is a regulatory requirement under ASIC’s Know Your Customer (KYC) and Anti-Money Laundering (AML) rules – all regulated brokers are legally obligated to verify client identities before allowing trading.

As an ASIC-regulated broker, FP Markets is required to assess whether CFD and Forex trading products are appropriate for you based on your financial knowledge and experience. This is known as an appropriateness assessment and is a mandatory step under Australian financial services law. The purpose is to ensure you understand the risks involved. If you get a failing mark, you will need to request a review by emailing our Compliance team to proceed with registration.

You will need two documents:
Proof of identity: a valid passport, driver’s licence, or government-issued photo ID showing your full name, photograph, date of birth, and expiry date.
Proof of address: a bank statement, utility bill, or government letter – no more than 3 months old – showing your full name and current residential address.
Documents must be submitted as clear colour copies in JPEG, JPG, or PDF format, with a maximum file size of 10MB per document.

FP Markets offers the following account types:
Standard account: Zero commission with a small spread markup.
Raw account: Spreads from 0.0 pips with a commission of AU$7 per round turn:
Iress and Mottai accounts offer DMA pricing, with two tiers available:
Retail and Wholesale:
Account structures include Individual, Joint, Corporate, Trust, and SMSF.

Document requirements vary by account structure.
Joint account: Both applicants must provide their own proof of identity (POI) and proof of address (POA).
Corporate account: ASIC company shareholder extract and a valid POI & POA for any beneficial owner holding more than 25% of the company.
Individual or Corporate Trust account: The trust deed, trustee identification documents, and POA for the trustee.
SMSF account: The fund’s trust deed, trustee identification, and proof of the fund’s ABN. Contact our Customer Support team for a personalised checklist based on your specific structure.

Yes, and we strongly recommend it. Demo accounts are available in all platform types. They are funded with virtual money and replicate live market conditions as closely as possible. No documents are required to open one – simply register through the FP Markets website.
Demo accounts remain active as long as you log in at least once every 30 days.

In some cases, yes. An Australian driver’s licence that displays your current residential address may satisfy both the identity and address requirements in a single document. However, if your licence does not show your address, or if the Electronic Verification system cannot verify it automatically, a separate proof of address document will be required (bank statement showing your residential address or utility bill).

No. If your FP Markets client profile is already fully verified, you do not need to re-upload documents when adding new trading accounts under the same profile. All accounts registered under the same email address and client profile share the same verification status.

Yes. Most personal details such as your phone number, address, and email can be updated directly through the Client Portal under Profile Settings. For changes to legal details such as your name and residential address, please contact our Onboarding team via email and provide supporting documentation such as a bank statement, utility bill, or updated passport.

A Legal Entity Identifier (LEI) is a unique 20-character alphanumeric code that identifies legal entities – such as companies, trusts, and funds – participating in financial transactions. Under ASIC’s Derivative Transaction Reporting Rules, non-individual account holders trading OTC derivatives (which includes CFDs) are required to have a valid LEI on record. Individual account holders do not need one. LEIs are issued by GLEIF-accredited providers such as LSEG and must be renewed annually to remain active. An expired LEI may result in trading restrictions on your account. You may obtain an LEI here.

Accounts are available in the following base currencies: AUD, USD. We recommend choosing the currency that best matches your primary funding source to avoid unnecessary conversion fees when depositing or withdrawing.

Yes. You can hold multiple live and demo accounts under the same client profile, including different account types (e.g., Standard, Raw, Iress) and different base currencies. Additional accounts can be opened directly through the Client Portal without going through the full registration process, unless you want a different structure (corporate, SMSF). All accounts should be registered under the same email address.

To close a trading account or your entire FP Markets profile, contact onboarding via email.
Before requesting closure, ensure all open positions are closed and any remaining funds have been withdrawn.

No, there are no inactivity or dormancy fees on any platform type.

First check that your file meets the requirements: JPEG, JPG, or PDF format only, maximum 10MB per file, and the document must be clearly legible with no cropping of important details. If the upload continues to fail, email your documents directly to Onboarding with your account number in the subject line.

A recent bank statement in your name (no more than 3 months old) is accepted as an alternative proof of address. If you are unable to provide any document in your name, contact our Customer Support team who can advise on acceptable alternatives based on your individual circumstances.

A Self-Managed Super Fund (SMSF) account allows an SMSF to trade financial instruments directly through FP Markets on behalf of the fund’s members. The fund must have a valid ABN and trust deed. All trustees must provide identity verification documents. SMSF accounts are available on MT4, MT5, and cTrader. Contact Onboarding for the full application checklist.

2FA can be enabled under the Profile section of your Client Area. We strongly recommend activating it to protect your account from unauthorised access.

FP Markets does not offer deposit bonuses. In accordance with the ASIC Product Intervention Order, brokers are prohibited from offering or providing any form of benefit to a retail client that may serve as an inducement to trade. This includes, but is not limited to, gifts, discounts, rebates, trading credits, or rewards.

For MT4/MT5, cTrader, and TradingView, you will receive an email with your login credentials. For Mottai and Iress accounts, a minimum deposit of AU$1,000 is required. Once the deposit is reflected in your account, you will need to complete the account setup. Please contact our Customer Support team via email to select your preferred platform and confirm any applicable data fees.

FP Markets accepts bank transfer, credit and debit cards (Visa/Mastercard), PayPal, Skrill, Neteller, Broker-to-Broker transfers, BPay and PayID. *Prepaid cards are not accepted.
Log in to the Client Portal and select Funding > Deposit to proceed.

FP Markets does not charge deposit or withdrawal fees. Note that online wallets such as PayPal may incur intermediary fees charged by Praxis which are outside FP Markets’ control.

Credit/debit card and e-wallet deposits (PayPal) are typically credited instantly or within a few minutes. Bank transfers generally take 1-3 business days depending on your bank processing times. BPay and PayID transfers are usually processed within 1 business day. If we have not received your funds within this time, please send a receipt or transaction ID to [email protected] and we will be able to check further for you.

No. FP Markets only accepts funds received directly from the verified account holder. Third-party deposits, including from a spouse, family member, or business partner, are not accepted under any circumstances. This applies to all payment methods including bank transfers and e-wallets. PayPal accounts do need to share the same email address as your FP Markets account, and must be registered in your own name.

Log in to the Client Portal, navigate to Funding > Withdraw, select your withdrawal method and the account you want to withdraw from, enter the amount and click Submit. FP Markets will process the request within one business day and email you a confirmation once done.

No. You must withdraw using the same method and to the same account used for your original deposit. Once your deposited amount has been fully returned, any profits can be withdrawn via your preferred available method. If you used multiple deposit methods, withdrawals must follow the same order, starting with card deposits first. Third-party withdrawals are not permitted.

FP Markets processes all withdrawal requests within one business day. Once processed, e-wallets are typically instant, while card and bank withdrawals take 1-3 business days, depending on your bank.

Yes, provided you have sufficient free margin in your account to cover the withdrawal amount. Your open positions will not be affected as long as the remaining balance meets your margin requirements.

If your bank wire has not arrived after 5 business days, contact our Customer Support team via email and request the proof of payment, which you can take to your bank to trace the transfer. If your card withdrawal has not arrived after 5 business days, contact the team to request your Acquirer Reference Number (ARN) and provide it to your bank.

Yes, FP Markets accepts broker-to-broker transfers. To arrange this, contact our Customer Support team who will provide the required details and guide both parties through the process. Processing times vary depending on the sending broker.

Yes. You can transfer funds between your own FP Markets trading accounts directly through the Client Portal under Funding > Internal Transfer. Transfers are processed instantly if you are using the same platform; it might take longer if it is a cross-platform transfer. There are no fees for internal transfers, regardless of the platform type. However, conversion fees may apply if the accounts use different base currencies.

If your withdrawal has not yet been processed, you may be able to cancel it by emailing us.
Once a withdrawal has been approved and processed by FP Markets, it cannot be cancelled.

MT4 is primarily used for Forex trading, while MT5 offers a broader range of CFD equities across various exchanges, in addition to currency pairs, Metals, and Commodities.

Yes. All prices on MT4 and MT5 are streamed live in real time, directly from FP Markets’ liquidity providers with no delay. There are no requotes on any account type.

No. MT4 and MT5 are available to all FP Markets clients free of charge. There are no monthly platform fees, licence fees, or subscription costs.

Yes. Both MT4 and MT5 are available as browser-based WebTrader platforms with no download or installation required. Simply log in via the FP Markets website using your existing account credentials.

By default, MT4 and MT5 charts display the bid price. The ask price is typically higher by the spread amount. When placing a buy order, your entry will be at the ask price, and when placing a sell order, your entry will be at the bid price. You can enable the ask price line on your chart under Chart Properties.

The server time on the platform is either GMT+2 or GMT+3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.

You can check your account leverage by logging in to the FP Markets Client Portal. Your current leverage setting is displayed in your account details. Note that leverage may vary by instrument – some assets such as Indices, Commodities, and individual Stocks may have different maximum leverage to Forex pairs regardless of your account setting.

For existing accounts, go to your Dashboard. Just below the Account Information heading, you will find your account number listed. In the Actions column, click Edit. You will be prompted to adjust the platform balance. To decrease the amount, enter a minus (-) sign before the value.

FP Markets demo accounts do not have a fixed expiry date but will be deactivated after 30 days of inactivity. Simply log in at least once every 30 days to keep it active. If your demo account has expired, you can open a new one at any time through the Client Portal.

FP Markets provides two Iress account tiers. For retail accounts, activation requires an AU$1,000 minimum deposit, with brokerage at 0.06% (AU$6 minimum) and financing at base RBA+ 3%. Wholesale accounts are available to eligible clients meeting ASIC wholesale criteria, offer brokerage from 0.05% (no minimum) and financing at base RBA+ 2%.

FP Markets offers two Iress platforms: Iress ViewPoint and Iress ViewPoint Essential. Both share the same interface and are web based, compatible with any browser. The main difference is the number of widgets available per workspace. Iress ViewPoint gives you full access to all available widgets with no restrictions. Iress ViewPoint Essential is the entry-level option, limited to 4 widgets per workspace, and some widgets are exclusive to the full ViewPoint version.

The Viewpoint version has a monthly fee of AU$75 + AU$25 for ASX Live Data. This fee is fully rebated if you generate at least AU$200 in commissions or more during that calendar month. Other exchange data feed fees may also apply but are similarly rebated when activity thresholds are met. Iress Essential (ViewPoint basic tier) is available free of charge, as well as delayed data.

Shorting availability depends on stock borrow and is not universal. The list of stocks available to short sell on Iress is available through the platform itself and is updated regularly. Availability depends on stock borrow conditions and can change. Not all ASX-listed stocks are available to short at all times. Contact the FP Markets trading desk or review your Margin Widget (Allow Short section) for the most current list.

Share CFD commissions on Iress are charged as a percentage of the trade value. The rate varies by exchange – for example, Australian shares for retail accounts are charged at 0.6bp per side (AU$6 minimum charge), and US shares at US$0.02 per share. The full commission schedule by exchange is available on the FP Markets website under Trading > Shares CFDs.

Unlike MT4/MT5 where stop out is automated, Iress stop outs are managed manually by the FP Markets risk team. A stop out is triggered when your Gross Liquidation Value (GLV) falls 50% of required margin intraday, 75% at end of day on weekdays, or 90% at end of day on weekends.

For retail clients, margin requirements on large-cap ASX stocks are typically 20%, equating to 5:1 leverage. For wholesale clients, this can be as low as 5%, equating to 20:1 leverage. Not all instruments have leverage available, some stocks may require 100% margin depending on liquidity and risk profile.

No download is required. All Iress platforms are fully web based and accessible from any modern browser on Windows or Mac. Iress is also available as a mobile app.

Daily, Monthly and Annual statements can be generated upon request. Please email Customer Support for further assistance.

Iress provides access to over 10,000 financial instruments, including:

• Share CFDs on the ASX, NYSE, NASDAQ, LSE, and other international exchanges
• Indices and ETFs
• Limited selection of FX pairs, and Metals

Yes. Access to TradingView through FP Markets is included at no extra cost. You will need an active FP Markets live or demo account and a TradingView profile. TradingView also offers its own paid subscription tiers with additional features, but these are optional and not required to trade with FP Markets.

Through the FP Markets integration, you can trade Forex, Commodities, Indices, and Share CFDs directly from TradingView charts. The full range of instruments available mirrors FP Markets’ Raw account offerings. You can search for instruments using TradingView’s search bar and filter by the FP Markets symbol list to ensure you are trading FP Markets’ pricing.

Open a live FP Markets account if you haven’t already, then create a TradingView account here.
In the TradingView platform, click the Trade button on any chart, select FP Markets as your broker, and follow the prompts to link your account credentials. Once connected, you can place and manage trades directly from the chart. A step-by-step video guide is available here.

Mottai focuses on ASX-listed Equities, with all Stock CFDs offered as Direct Market Access (DMA). This gives you access to a genuine exchange price feed with full Level 2 market depth. FP Markets also offers access to a full suite of CFDs across FX, Equities, Cryptos, and Commodities on Mottai platform; these assets are available upon request.

Getting started on Mottai is done on request. Here’s the process:

1. Deposit funds – Log in to your Client Area, click ‘Funding’ on the left side, choose ‘Deposit’, and select your trading account. The minimum deposit required is AU$1000.
2. Request access – Because Mottai is a premium, invitation-based platform aimed at sophisticated traders, you’ll need to contact FP Markets to request access. An account manager will reach out to discuss your eligibility.
3. Sign the agreement – Once approved, you'll be asked to sign the relevant platform agreement before your access is activated.

Mottai is a web-based platform, meaning there is nothing to download or install. You can access it directly through your browser via this link once your account is set up and approved. Login details will be sent to your email. We also offer a Live Instructional Series covering platform features and trading tools. You can access the playlist here.

Trading hours vary by instrument. Forex is available 24 hours a day, 5 days a week. Share CFDs, Indices, and Commodities follow their respective exchange hours. A full schedule is available here.

FP Markets operates a No Dealing Desk, ECN model. Prices are streamed directly from top-tier liquidity providers with no dealer intervention or requotes. Our Mottai and Iress accounts offer Direct Market Access (DMA) to over 1,000 equities across different exchanges.

No. On ECN accounts all orders including stop losses are filled at the first available market price. Slippage may occur during fast-moving or low-liquidity conditions.

Yes. The minimum trade size is 0.01 lots (a micro lot), while the maximum lot size varies by instrument. For example, in Forex, the maximum is typically 50 lots per trade. To confirm the limit for a specific instrument, refer to its specifications in the symbol details.

Retail clients can access up to 1:30 on major forex pairs under ASIC guidelines. Wholesale clients may access up to 1:500. Leverage varies by instrument – Indices, Commodities, and Shares have lower limits. Your current leverage is shown in the Client Portal.

Standard accounts offer spreads from 1.0 pip with no commission. Raw accounts offer spreads from 0.0 pips with a commission of AU$7 per round turn. Live spreads are visible on the platform and on the FP Markets website.

A margin call is triggered at 100% margin level. Stop out – where positions begin closing automatically – occurs at 50% margin level. These apply to all MT4/MT5 and cTrader accounts. Iress accounts have different levels (check Iress section).

Yes. Scalping, and automated trading via Expert Advisors (EA) are all permitted on MT4 and MT5.

Demo accounts replicate live market conditions as closely as possible. The main differences are that demo accounts use virtual funds, may not reflect occasional liquidity constraints seen in live markets, and do not include swap charges.

Yes. Phone trading is available during business hours. Contact the FP Markets trading desk directly at +61282526888.

Yes. FP Markets provides access to Trading Central directly within the Client Portal, offering automated chart pattern recognition, trade ideas, and market analysis. These tools are available free of charge to all live account holders.

FP Markets’ trading servers are in the Equinix NY4 data centre in New York for MT4 accounts and London for MT5 accounts.

Verify you have selected the correct FP Markets server in the platform login screen. Firewall or antivirus software can also block the connection; try temporarily disabling it to test. You can also try to re-scan the servers.

This usually means trading is disabled on your account or for that specific instrument. Check that your account is fully verified and funded, that the market is currently open, and that AutoTrading is enabled in the toolbar. If the issue persists, contact our Customer Support team via Live Chat, phone, or email.

Try reducing the number of open charts and indicators running simultaneously. Ensure your internet connection is stable. Clearing the platform cache or reinstalling the platform usually resolves persistent issues. The WebTrader version is a good alternative if desktop performance is poor.

This is usually caused by AutoTrading being disabled in the MT4/MT5 toolbar – click the AutoTrading button to enable it. Also check that ‘Allow live trading’ is ticked in the EA’s settings. If the error persists, ensure your account has sufficient margin.

Go to System Preferences > Security & Privacy and click ‘Open Anyway’ next to the blocked application. This is a standard Mac security prompt for applications downloaded outside the App Store and is safe to override for MT4/MT5. Alternatively, for MT4 please use this download link for MAC. On the newer systems your Mac might automatically quarantine the app. In this case you will have to execute the following terminal command to open it: xattr -d com.apple.quarantine /Applications/FP\ Markets\ MT4.app
We have a video explaining the process which you can watch here.

Contact FP Markets Customer Support immediately via Live Chat, phone, or email.
Change your password straight away through the Client Portal. FP Markets will place a temporary freeze on the account while the situation is investigated.

This means your account does not have sufficient free margin to open the position at the requested size. You may reduce your lot size, close existing positions to free up margin, or deposit additional funds. You can use the margin calculator found on our website.

Swap rates are derived from interbank lending rates and the liquidity providers FP Markets works with. Current swap rates for each instrument are visible directly in the MT4/MT5 platform – right-click any symbol in Market Watch, select Specification, and scroll to the swap fields. Alternatively, review the charges here.

If you spot an unexpected credit or debit in your account, this is almost certainly a futures contract rollover adjustment, not an error. When a futures contract expires, FP Markets rolls your position to the next contract period. Since the new contract price may differ from the expiring one, a cash adjustment is made directly into your MT4/MT5 account to ensure your position value remains unaffected by the price change alone.
For a full breakdown, please read this explanatory article.

To account for the weekend when markets are closed, FP Markets applies triple swap on specific days. For Forex pairs, triple swap is charged on Wednesday night to cover the Saturday and Sunday settlement. For Shares and some other instruments, triple swap is applied on Friday night. No swap is charged on Saturday or Sunday.

Swap is applied at server time 00:00 (midnight) on the FP Markets trading servers. This corresponds to GMT+2 in winter and GMT+3 in summer (Eastern European Time). Positions must be open at this time to incur a swap charge.

For forex: Swap = (Lot size × Contract size × Swap rate) ÷ 100 ÷ 365. For other instruments the calculation varies – financing is typically based on the notional position value multiplied by a benchmark interest rate plus a markup. Full swap specifications for each instrument are available on the platform under Market Watch > Specification.